Frequently Asked Questions :
Who is A2Z EV®?
A2Z EV® is a division of A2Z Canada Inc.®, We are a registered company in Quebec, Canada since 2017. We own A2Z LEDS® which is a reputable automotive lighting company with worldwide customers and partners such as Ford dealerships or emergency services in various cities in North America.
This is not a project we launched overnight, we have been working discreetly on it and using our own funds for months. We have a complete team. Engineers and specialists are working with us making this product and upcoming ones completely safe for the public. Our supplier and factory have been in service for more than two decades bringing their electrical field expertise to our company. We don't cut corners to save money or time.
A2Z Canada Inc.® is a company based in Montreal, Canada. All of our products are carefully designed with the latest technologies to ensure the best possible products based on quality and long term durability. Our products are under warranty and covered with total or partial replacement. A2Z EV® is one of the first companies to release an aftermarket 150kW CCS1 adapter for North American and South Korean Tesla vehicles. We carefully designed our product to ensure it fits perfectly your vehicle and without any danger to any of its components. A2Z EV® is a division of A2Z Canada Inc.®
1- What is the maximum power the A2Z Thunderstorm Plug can reach?
Our adapter reaches speeds up to 250kW.
2- Is it possible that the A2Z Thunderstorm Plug achieve higher power than 150kW?
Yes, we've seen higher power on our adapter. It's all depending on your vehicle's specs, preconditioning, number of vehicle charging at the station and more.
We've seen power peaks as high as 204kW.
3- You adapter reaches up to 250kW, can I use it on 350kW charging stations?
Yes. You can use our adapter on any fast charging station, even 350kW. It will not damage your vehicle or your battery as our adapter works the exact same way as the OEM one.
4- Is the A2Z Thunderstorm Plug rated for any protection?
Degree of protection : IP55 (Protection from dirt, dust, oil, and other non-corrosive material. Complete protection from contact with enclosed equipment. Protection from water, up to water projected by a nozzle against enclosure from any direction.
5- Is there any warranty on the A2Z Thunderstorm Plug?
Our adapter comes with a 12 months limited warranty which only covers malfunction of the CCS1 adapter.
In case of misuse, mishandling, negligence, vehicle accidents or modifications, our warranty will be voided.
6- Is there a risk to damage my car's battery or connector?
According to our testings and researches, there is no harm whatsoever that could happen to your car's battery or connector. The A2Z Thunderstorm Plug comes with two temperature sensors and a kill switch (thermal breakers). Whenever the temperature of the adapter reaches 90ºC, the adapter stops charging until it cools down and then you can charge again. We tested extensively the adapter with back to back charging and we never achieved to reach 90ºC. The A2Z Thunderstorm is simply a passthrough adapter.
7- Can Tesla service or dealership see that I used an aftermarket CCS1 adapter?
No, not at all. The only thing Tesla service or dealership can see is that you used a CCS1 adapter. That's all. OEM adapter and A2Z's are similar in everything besides design, they have no computer chip or electronic signature.
8- What is the difference between the OEM CCS1 adapter and A2Z's
Both work the same way and have the same purpose. Our adapter is available worldwide and allows you to charge freely on any public fast charge network. The A2Z Thunderstorm Plug is not inferior or superior to Tesla's adapter, we simply want to offer aftermarkets options to the community.
9- What are the specs of the A2Z Thunderstorm Plug?
Please refer to product's page.
10- How do I use the Thunderstorm Plug?
Simply plug your A2Z Thunderstorm Plug into the charging station first and then into your Tesla. Take a look at the video section for more support.
11- What are the requirements for the adapter to work on my car?
In ''additional vehicle information'' section in your car settings. You need : CCS Adapter Support : Enabled
Any Model S, 3, X and Y produced in 2020 and after.
12- Does it work on older models (under 2020)?
No. You need to have CCS support enabled. If it's not, you need to replace some parts and an update. You can find tutorials on forums and YouTube.
13- Does it work on Model S and Model X?
After making our tests, it indeed works on Model S and X with CCS support enabled.
14- Where have the product been made?
The A2Z Thunderstorm Plug is designed in Montreal, Canada and is made in China under a strict production. We supervise and test all products before shipping.
15- Where do you ship from?
We ship from Montreal, Canada. More precisely from 1701 Fleetwood St., Laval, Quebec, H7N 4B2, Canada.
16- Are you affiliated with Tesla?
We are not affiliated with Tesla.
17- Do I still need to precondition my battery with the Thunderstorm Plug?
It's not required, but recommended if you want to achieve higher power (kW) at charging stations.
18- Can my A2Z Thunderstorm Plug be stolen?
Ugh, those thiefs. We have thought about it and we have made sure the adapter gets locked in place when charging and if your vehicle is locked, the adapter can't be removed, until you unlock it or use the trunk release strap.
18- Can my A2Z Thunderstorm Plug be stolen?
Ugh, those thiefs. We have thought about it and we have made sure the adapter gets locked in place when charging and if your vehicle is locked, the adapter can't be removed, until you unlock it or use the trunk release strap.
19- What did you base yourselves to make A2Z Thunderstorm Plug?
We can't reveal all of our secrets, but let's say we took apart an official CCS1 adapter and analyzed all of it's components to make sure our adapter would be 100% compatible and efficient.
20- Why should I buy from A2Z, what expertise do you have?
This is not a project we launched overnight, we have been working discreetly on it and using our own funds for months. We have a complete team. Engineers and specialists are working with us making this product and upcoming ones completely safe for the public. Our supplier and factory have been in service for more than two decades bringing their electrical field expertise to our company. We are not a basement company trying to make a quick buck and disappear. We have a lot of EV products and adapters coming out in the next few months.
We follow the Tesla community everyday, we read some comments and fears about the A2Z Thunderstorm Plug. Be assured, we would not put a product on the market before at least making sure it's 100% effective and safe. We don't cut corners to save money or time.
21- There is another company that seems to sell the same product as A2Z, is it really the same?
We heard and we saw. We are not impressed whatsoever as this company has no expertise in this field, no testings or visual support to claim what they sell. It's not the same product as we have agreements with our supplier. It is easy nowadays to simply take a product and make copy of it, we've seen it with the OEM Tesla CCS1 adapter where copies with the exact appearance but unknown internals have surfaced the web. With A2Z you have a real North American based team with background and experience that will be pleased to serve you almost instantly through the phone, emails and social medias. All of our adapters come with a standard 12 months warranty, if something happens and you need a replacement, you can expect it as soon as the next day.
Any other questions? Please don't hesitate to contact us!
We will gladly help you with your questions in a timely manner.
Email : info@a2zevshop.com
Phone : 1-888-229-3845