Shipping & Return Policy – A2Z EV add wishlist add wishlist show wishlist add compare add compare show compare preloader

🇺🇸🇨🇦 Enjoy Free Shipping On All Orders - We Ship The Same Or The Next Day From Canada (applicable products only)

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Return Policy

We offer a 14-day return period, which allows you to request a return within 14 days after receiving your item.

Eligibility for Returns :

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return :

To initiate a return, please contact us at Info@a2zevshop.com. Note that returns need to be sent to the following address: 1690 Place de Lierre, Laval, H7G 4X7, Quebec, Canada.

Acceptance of Returns :

Upon acceptance of your return request, we will provide instructions on how and where to send your package. Items returned without a prior request will not be accepted.

For any questions regarding returns, please contact us at Info@a2zevshop.com.

Damages and Issues :

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issue.

Exchanges :

To exchange an item, return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period :

For items shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same conditions mentioned above.

Refunds :

We will notify you once we’ve received and inspected your return, and inform you whether the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at Info@a2zevshop.com.

Change of Mind or Unneeded Items :

For returns due to change of mind, not needed, received as a gift, received a free adapter from the car manufacturer, or any other reason, the 14-day period applies. The adapter must be in perfect condition, not used, and the customer is responsible for shipping costs as we do not issue return labels for these situations. A restocking fee of up to 15% may apply.

Defective Products :

If a product is received defective, we will replace it by sending a replacement the same or next business day, provided it is in stock.

Preorders :

When canceling a preorder, we reserve the right to apply transaction fees up to $10 USD on refunds.

Refused Deliveries :

If a customer refuses delivery and the package is returned to us, they are eligible for a refund minus restocking fees and any customs fees incurred by us.

Additional Policies for Fair Business Practice :

  • Shipping Costs for Returns: Except for defective products or incorrect shipments, customers are responsible for all shipping costs associated with returns.
  • Restocking Fees: Restocking fees are applied to cover the processing, inspection, and repackaging of items. These fees are waived for defective products or incorrect shipments.
  • Customs and Duties: Customers are responsible for any customs and duties charges incurred when returning products from outside Canada. 
  • Item Condition: Items must be returned in their original condition. We reserve the right to refuse a return or exchange if items have signs of use, damage, or missing parts.

By implementing these policies, we aim to protect both our business and our customers, ensuring fairness and transparency in all transactions.

Based on 631 reviews
91%
(572)
6%
(37)
2%
(12)
0%
(3)
1%
(7)
Fair rater

The shipping and customer service was on point … the end of the cord that plugs into your car has what looks like a plastic clip that holds it into the socket, I hope it last awhile but I’m not sure and I think it could be made better. I’m just not sure how well it is but I did keep it and I feel like A2Z would take care of any issues should I need them . Thanx A2Z !!

It works

Bought the adapter for my Ford Lightning to charge at home with the Tesla Level 2 charger. Connects and works as expected. Solid looking adapter that will withstand knocking around in the truck.

What worked for me

Was having trouble initially until I figured out a best practice. Have the charging cable and adapter connected to each other and plugged into the car. When prompted to connect cable power up the adapter which allows the charger to see the car. I was turning on the adapter early and it would timeout and turn off which is why I kept getting the 'Cable Not Connected' error.

Great product

I bought this L2 adaptor to replace a competitor one that was over heating at 48A. The A2Z adapter is very well made. Securely locks on both the NACS end and J1772 end. It does not overheat with my Tesla L2 wall connector.

Order arrived broken, you guys need to invest into some denser packing materials. Waited so long for this to come.

Hi Matthew,

We apologize for the inconvenience.
As stated in our email exchanges, a new adapter will be sent overnight as soon as Monday.

Thank you for choosing us.

Excellent Company/Product

First time customer. Very pleased with the whole ordering/tracking process. Quality of cable is first rate and have placed an additional order that was also delivered with quality items. Well done A2Z!

Nice quality; can’t use it yet.

I wanted to use this as an extension from a Tesla universal wall charger to a F150 Lightning, hoping to use the Tesla J1772 adapter from the wall charger - but it would not detach from the Tesla cord. So now I have ordered an adapter from A2Z - hopefully that will work.

Fantastique

Tellement facile à utiliser sur notre Tesla chargeur à la maison. Hâte de me procurer l’adaptateur pour les Tesla Superchargeur !!Super easy to use on our Tesla charger at home. Can’t wait to get the adapter for the Tesla Superchargers

J1772 Extension Cord

Took two weeks to arrive but works well and appears to be built well. I would have liked to have had a silicone cover to protect where the extension connects to my existing cord.

Worked great. Used at Tesla charger with 2025 Rivian R1S. No issues.

Works with Rivian R1T with Tesla wall charger

I used this while staying with a friend who has a Tesla home wall charger, to charger my Rivian R1T. It works very well. Easy to use.

The adapter did not work in Lithuania

This adapter may work in other countries or on other charging systems but on the ignitis on chargers in Lithuania it does not seem to work. We are stuck now with no power and few options to charge.

So far, so good

I used it for the first time today, and I'm happy to report it worked. I charged my 2024 LEAF at an Electrify America Hyper Charger using the CCS connector into my adapter. I charged from 53% to 80% in 18 minutes.

Cybertruck in Europe

Does not work with my US Cybertruck in Europe… Tried several local charging stations and the truck wouldn’t recognize the power connection and neither charge…

NACS To J1772 | Up to 80A | 20kW | 12 Months Warranty

48A | J1772 Extension Cord | AC | UL Certified Cable | 16ft/5m | 12 Months Warranty

Works great

Just tried the A2Z CCS1 to NACS adapter at a 50 KW EVgo charger and it worked fine. Charged at around 170 miles per hour. I had to really push hard to get the adapter to connect to the EVgo CCS plug. So far so good!

A well made device!

Looks and feels well made, reassuringly heavy in the hand, works as advertized!

Works perfectly and does mot get stuck on the car or Tesla charger!

CCS1/2 to CHAdeMO DC Adapter - 250A - 1000V

Great product well built

Although I haven't had the chance to to try it out I have used the NACS J3400 to CCS1 adapter (Typhoon Pro)and it was well constructed and worked flawlessly at a Tesla DC Fast charger.