|
Why We're Offering This Exchange
We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.
Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.
High-Amperage Charging :
In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.
To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.
We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.
Eligibility Criteria :
This exchange and recall program applies only to customers who meet the following criteria:
- Order Date: The adapter was purchased between November 16, 2023, and June 20, 2024.
- Adapter Version: You own the original Typhoon/V1 adapter with the slider lock.
- Replacement Status: You have not already received the Typhoon Pro/V2 replacement for V1.
- Return Status: You have not initiated a return or resold your V1 adapter.
What You Need to Do :
1.Visit this link to start the exchange program process: https://a2zevshop.com/apps/vep
2.Prepare Your Adapter for Shipment : Please have your V1 adapter ready to ship.
3.Verification Photo : Provide a clear photo of your V1 adapter, accompanied by a note with your name, date, and order number for verification.
If you have already received a V2 replacement after V1 was discontinued, pleasedo not submit another request for a V2. All previous exchanges are documented to help us efficiently serve eligible customers.
|
